Job Description for Operations Manager

Summary

Coordinate with SVP, Chief Operating Officer, and SVP, Chief Lending Officer in implementing and carrying out bank policy & procedures with respect to overall operations of the bank. Supervise and administrate the activities of the deposit operations and loan operations departments to ensure policies and procedures are followed.

This job description describes the scope of responsibility and essential functions of this position but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences, or equalize peak work periods, or otherwise balance the workload. This job description does not create an employment contract, implied or otherwise, as Eastern Michigan Bank is an "at-will" employer.

Essential Duties and Responsibilities

• Working knowledge of back-office deposit processes including but not limited to ACH, wires, debit cards, exception items processing, fraud research, garnishment/levy and subpoena request requirements, CD/IRA compliance, and online banking/cash management.
• Working knowledge of documenting commercial, consumer, and mortgage loans.
• Ensure adequate processes, procedures, and workflows are in place to meet business and regulatory requirements.
• Identifies, develops, and recommends revision of internal standards and new programs to improve efficiency.
• Ensures quantifiable measurements are in place to evaluate overall production levels.
• Provides staff with clear, concise written guidelines and minimizes losses through effective internal controls.
• Facilitate the training and development of bank staff in operational procedures and customer service.
• Implement and monitor compliance with bank policies and federal regulations to mitigate risks.
• Provide department leadership recommendations, improved processes, and enhancements to operational workflow, project management, and software systems through evaluation, research efforts, and analysis.
• Comply with all bank policies, regulations, and laws applicable to carrying out duties and responsibilities.
• Back up liaison for the Compliance department.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required/Desired Education, Training, and/or Experience

• • High school diploma or equivalent required, with additional related experience and/or training; or equivalent combination of education and experience.
  • Five years or more experience within a financial institution is required. A thorough knowledge of deposit and loan operations, along with a strong knowledge of governmental regulations surrounding both areas.
  • A minimum of five years of supervision experience is required, and ten years is preferred.
    

Technical Skills Needed

• • Knowledge and experience operating a computer, calculator, and other general office equipment.
  • Excellent social and communication skills:
    • Use professional and clear verbal communication skills.
    • High-quality writing skills, using accurate word usage, grammar, spelling, and punctuation in all written correspondence.
    • Ability to add, subtract, multiply, and divide using whole numbers and decimals. Ability to compute rate, ratio, and percent.
    • Use professional phone etiquette, including tone and volume of voice.

Mental Effort Needed

• • Ability to multi-task, work in a fast-paced, changing environment and maintain a commitment to accuracy and timeliness.
  • Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor.
  • Ability to maintain confidentiality.
  • Ability to get along well with coworkers and to work as part of Eastern Michigan Bank’s team, working towards the Bank’s goals set forth by its Board of Directors.

Physical Effort Needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Regular, timely attendance during assigned work hours.
  • Normal physical strength to handle routine office materials and tools.
  • Normal dexterity of hands and fingers.
  • Occasional lifting and transporting up to 25 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee occasionally works in high, precarious places and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Working with Working with office equipment, electrical plugs, etc.